General Terms and Conditions

General Terms and Conditions of Wochagg & Raunjak & Hadiningdiah Drops GbR

I. General

1 This contract is governed by the laws of the Federal Republic of Germany. This does not apply if special consumer protection regulations in the buyer's home country are more favorable.

2 If the Buyer does not have a general place of jurisdiction in Germany or another EU member state, the exclusive place of jurisdiction for all disputes arising herefrom shall be the Seller's place of business.

3 We do not participate in dispute resolution proceedings before a consumer arbitration board.

II Conclusion of Contract
1 All information on products and prices in the online offer serve as non-binding information and do not constitute a legally binding offer. By placing an order, the buyer makes a binding offer to conclude a contract. The contract is not yet concluded by the automatically generated order confirmation, but only with the acceptance of the order by the seller (delivery of the goods or express order confirmation).

2 In the case of orders in the online store, the seller saves the text of the contract and sends the buyer the order data and the terms and conditions of sale and delivery by e-mail.

3 The contract language is German.

III Terms of payment

1 The current price list at the time of the order shall apply. With the appearance of the new price list, the previous one loses its validity.

2 The prices include the statutory value added tax applicable at the time of the order.

3 The seller accepts payment via credit card, PayPal, invoice, direct debit or instant bank transfer.

4 Offsetting or retention by the Buyer is excluded, unless the offsetting or retention claim is undisputed or legally established.

IV. Delivery

1 The Seller delivers by default via DHL with a regular delivery time of three working days within Germany.

2 The prices stated on the product pages are ex warehouse Bad Kreuznach and do not include packaging, loading, transport, insurance and similar services.

3 Should additional payments arise due to a foreign order, such as bank charges or transfer fees, these are to be borne by the buyer:in.

4 Delivery times and costs refer to delivery by DHL. With any customs formalities it can come in individual countries to longer delivery times.

5 By submitting the order, the Buyer agrees that the Seller may forward the Buyer's e-mail address to DHL Vertriebs GmbH in case of shipment of the goods by DHL, so that DHL Vertriebs GmbH can inform the Buyer about the expected delivery window of his shipment. The buyer can object to the forwarding of his e-mail address to the seller at any time. However, notification of the shipment status is then no longer possible. The objection should be sent to

V. Warranty

1 Warranty claims of the Buyer shall be limited, at the Buyer's option, to removal of the defect or delivery of a defect-free item (subsequent performance). If the supplementary performance fails, the buyer has the right to reduce the price or to withdraw from the contract.

2 Further claims of the Buyer, in particular for damages, consequential harm caused by a defect and loss of profit, are excluded as a matter of principle. This shall not apply in the event of intent, gross negligence or breach of material contractual obligations by the Seller or in the event of injury to life, limb or health. The Buyer's right to withdraw from the contract shall remain unaffected.

VI Retention of Title

1 The delivered goods shall remain the property of the Vendor until full payment of all claims arising from the respective purchase contract. If the Buyer is an entrepreneur, the goods shall remain the property of the Vendor until all claims to which the Vendor is entitled against the Buyer have been fulfilled (reserved goods), even if the individual goods have been paid for.

2 The Buyer may neither pledge the goods subject to retention of title nor assign them as security. In the event of seizure or confiscation or other dispositions by third parties, the Buyer shall notify the Seller thereof in writing without delay.

VII. Cancellation policy
You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must contact us ( Wochagg & Raunjak & Hadiningdiah Drops GbR Paul-Robeson-Strasse 29 10439 Berlin Tel: 0049-171 14 16 442, e-mail: ) by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. For this purpose, you can use the enclosed sample revocation form, which, however, is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, excluding delivery costs, without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

End of the cancellation policy

VIII. Protection of minors
In accordance with the statutory provisions, we only deliver to persons who have reached the age of 18. If your order includes goods, the sale of which is subject to age restrictions, we ensure by the use of a reliable procedure including a personal identity and age check that the customer has reached the required minimum age. The delivery person will hand over the goods only after the age check has been carried out and only to the customer in person.